Home Business Facebook, Inc. (NASDAQ:FB) – Facebook Parent Meta Finally Consummates Kustomer Acquisition Post Regulatory Approval

Facebook, Inc. (NASDAQ:FB) – Facebook Parent Meta Finally Consummates Kustomer Acquisition Post Regulatory Approval

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Facebook Parent Meta Finally Consummates Kustomer Acquisition Post Regulatory Approval

After more than a year of antitrust scrutiny, Meta Platforms Inc (NASDAQ: FBcompleted its acquisition of Kustomer, a customer service software company.

  • Meta first announced the acquisition, valued at more than $1 billion, in November 2020, Bloomberg reports.
  • However, the Federal Trade Commission prosecuted Meta for “illegal monopolization,” raising questions regarding its regulatory approval. 
  • Related Content: Facebook Agrees To Acquire $1B Startup Kustomer To Improve Services For Businesses
  • Meta passed an FTC review and a separate approval by U.K. antitrust authorities.
  • Kustomer builds software to manage customer messages from multiple services on one central dashboard. That’s central to Meta’s plan to make money from its two messaging apps, WhatsApp and Messenger. 
  • Meta hopes businesses will use WhatsApp, which has more than 2 billion monthly users. 
  • Another ongoing FTC lawsuit requires Meta to spin off its WhatsApp and Instagram purchases.
  • Price Action: FB shares traded lower by 3.43% at $213.50 in the premarket on the last check Wednesday.

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